Dental Office Operations Lead | Front Desk & Team Builder

ClearChoice; Grand Rapids (MI); On-site; USD 3,168,000 - 3,720,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401(k) with match

TAG-U learning

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager (Operations Lead) to oversee daily front office duties and support patient care in a fast-paced practice. You will join an eight-week training program and report to the Manager, helping to create lasting impressions and trust with patients.

Responsibilities include supervising non-clinical staff, coordinating scheduling and patient communications, verifying insurance payments, and analyzing data to improve practice performance.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills.
• Demonstrate analytical thinking; place a premium on data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Skills

Communication skills

Interpersonal skills

Analytical thinking

Organized

Detail oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Aspen Dental is seeking an Assistant Dental Office Manager (Operations Lead) to oversee daily front office duties and support patient care in a fast-paced practice. You will join an eight-week training program and report to the Manager, helping to create lasting impressions and trust with patients.

Responsibilities include supervising non-clinical staff, coordinating scheduling and patient communications, verifying insurance payments, and analyzing data to improve practice performance.