Dental Office Operations Lead - Front Desk & Scheduling

Aspen Dental Jobs; City of Utica (NY); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & health benefits

Career development

Supportive culture

TAG U training

Descripción de la vacante

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) to oversee front-office duties, supervise non-clinical staff, and ensure smooth daily operations. A eight-week training program supports new hires while they help deliver compassionate patient care.

You will work with the team to verify insurance payments, schedule appointments, and maintain high standards of patient service and data-driven practice management.

Formación

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsabilidades

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Work collaboratively with other members of the dental team to provide exceptional patient care.
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review data day to day to evaluate the impact on the practice.
• Oversee scheduling and confirming patient appointments.
• Verify insurance payment, collection, balance nightly deposits and credit card processing.
• Additional tasks assigned by the Manager.

Conocimientos

Communication skills

Interpersonal skills

Organized

Analytical thinking

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

Aspen Dental is hiring an Assistant Dental Office Manager (Operations Lead) to oversee front-office duties, supervise non-clinical staff, and ensure smooth daily operations. A eight-week training program supports new hires while they help deliver compassionate patient care.

You will work with the team to verify insurance payments, schedule appointments, and maintain high standards of patient service and data-driven practice management.