Dental Office Operations Lead

Premier Dentist Partners; Sheffield Township (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Commuter Benefits

Pet insurance

Team-oriented culture

Job summary

Premier Dentist Partners is seeking an experienced Dental Office Manager to lead daily administrative and operational functions of the dental practice. You will support the team, drive operational excellence, and enhance the patient experience while partnering with the dentist to grow the practice.

Responsibilities include hiring, onboarding, training, coaching, and performance management, along with overseeing scheduling, billing, and vendor relationships to ensure smooth operations.

Qualifications

• Bachelor’s degree in business administration, healthcare management, or related field preferred.
• Previous dental office management experience preferred.
• Strong leadership, communication, and customer service skills.
• Experience managing or leading a team.
• Knowledge of dental practice operations, scheduling, and patient flow.
• Familiarity with dental practice management systems and office software.
• Strong organizational, analytical, and problem-solving skills.
• Ability to adapt quickly and thrive in a fast-paced environment.

Responsibilities

• Lead and oversee the daily administrative and operational functions of the dental practice.
• Manage staff, including hiring, onboarding, training, coaching, and performance management.
• Lead daily morning huddles to align the team on schedules, patient needs, priorities, and practice goals, fostering clear communication and accountability throughout the day.
• Oversee scheduling and patient flow to support an efficient patient experience.
• Manage billing, insurance verification, coding accuracy, and claims processing.
• Monitor key financial metrics and support budgeting and reporting.
• Ensure compliance with HIPAA, OSHA, and other applicable regulations.
• Maintain accurate patient records and office documentation.
• Manage vendor relationships and oversee the ordering and maintenance of office supplies.
• Oversee equipment maintenance and office operations.
• Support employee engagement and foster a positive, team-focused culture.
• Identify challenges, develop solutions, and proactively address operational needs.
• Ensure patients receive exceptional customer service throughout their experience.
• Support the overall success, growth, and profitability of the practice.

Skills

Leadership

Communication

Customer service

Team leadership

Scheduling

Patient flow

Organizational

Analytical

Problem solving

Adaptability

Education

Bachelor’s degree in business administration, healthcare management, or related field

Tools

Dental practice management systems

Job description

Premier Dentist Partners is seeking an experienced Dental Office Manager to lead daily administrative and operational functions of the dental practice. You will support the team, drive operational excellence, and enhance the patient experience while partnering with the dentist to grow the practice.

Responsibilities include hiring, onboarding, training, coaching, and performance management, along with overseeing scheduling, billing, and vendor relationships to ensure smooth operations.