Dental Office Operations Coordinator

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry seeks an Office Manager Administrative Assistant to support the office manager with daily administrative tasks and to help keep the business running smoothly at our Cary, NC location. The role requires strong communication, organization, and the ability to influence others without direct authority.

You will collaborate with clinicians and front desk staff to manage patient flow, handle room turnover, insurance questions, and billing inquiries, while training

Qualifications

• Strong communication skills; able to influence without direct authority.
• Outstanding organization and time management abilities.
• Customer-service oriented with a friendly, approachable demeanor.
• Ability to manage competing priorities effectively and escalate issues as needed.
• Experience in a fast-paced dental front desk environment is a plus.
• Excellent telephone and in-person communication with patients and staff.
• Willingness to train others and work with a team to complete tasks.

Responsibilities

• Monitor patient flow and scheduling; ensure accurate appointment times.
• Assist with room turnover and instrument sterilization.
• Address minor patient complaints to protect satisfaction.
• Coordinate hygiene exams and assist doctors on timely completion.
• Communicate with patients and front desk when running behind schedule.
• Support staff with tx plans, insurance questions, and billing inquiries.
• Assist with pricing questions and promotions.
• Provide insurance verification support and PTO coverage.
• Train FD staff on SD, closing, check-out, and finance plans.

Skills

Strong communication

Influence without authority

Organization & time management

People skills

Customer service

Prioritization

Issue escalation

Independent thinking

Self-direction

Training others

Conflict management

Fast-paced environment

Front desk experience (dental)

Clear telephone communication

Job description

Riccobene Associates Family Dentistry seeks an Office Manager Administrative Assistant to support the office manager with daily administrative tasks and to help keep the business running smoothly at our Cary, NC location. The role requires strong communication, organization, and the ability to influence others without direct authority.

You will collaborate with clinicians and front desk staff to manage patient flow, handle room turnover, insurance questions, and billing inquiries, while training