Dental Front Desk & Scheduling Specialist

Riccobene Associates Family Dentistry; Mocksville (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to support front‑office operations, ensuring efficient scheduling, accurate patient data, and smooth billing workflows. This non‑clinical role focuses on delivering a positive patient experience while coordinating activities across the office.

You will verify insurance, collect co‑payments, check‑in/out patients, run reports, monitor emails, and balance registers daily.

Qualifications

• High school diploma or equivalent.
• Customer Service experience.
• Dental or medical front desk experience preferred.

Responsibilities

• Greet and assist patients to ensure a positive front‑office experience.
• Check-in patients and verify required information in the patient management software.
• Collect co‑payments and balance cash registers daily.
• Check-out patients and close out daily transactions.
• Run and process applicable reports for billing and reporting.
• Monitor office emails and respond as needed.
• Use RevenueWell for confirmations, communications with patients, and insurance requests.
• Verify insurance and obtain pre‑authorizations when needed.
• Escalate issues to Office Manager as appropriate.
• Support the Office Manager with end-of-day processes and routing.

Skills

Greeting patients

Check-in patients

Collect co‑payments

Check-out patients

Run reports

Monitor emails

Insurance requests

Insurance verification

Balance registers

Scheduling patients

Voicemail handling

EOD process support

Escalating issues

Education

High school diploma or equivalent

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to support front‑office operations, ensuring efficient scheduling, accurate patient data, and smooth billing workflows. This non‑clinical role focuses on delivering a positive patient experience while coordinating activities across the office.

You will verify insurance, collect co‑payments, check‑in/out patients, run reports, monitor emails, and balance registers daily.