Dental Office Manager: Lead Patient-Centric Operations

Socket.dev; Wayland (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

Medical

Vision

Dental allowance

Uniform allowance

401(k)

Job summary

Wayland Dental is seeking an Office Manager to lead daily operations in a clinically focused, patient-centric practice. You will oversee front- and back-office functions, manage payroll, staff performance, and reporting to ensure WOW patient experience.

The role is full-time, on-site, with a collaborative team and opportunities for leadership development within a well-trained dental team committed to exceptional care.

Qualifications

• Minimum experience of 3–5 years as a dental office manager/practice leader preferred.
• Experience in leadership positions, managing and training new and existing employees.
• Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.

Responsibilities

• Manages all daily and monthly financial aspects of the office, including revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc.
• Understands office KPI metrics and strives to reach goals in place.
• Manages clinical and non-clinical staff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding).
• Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles.
• Delegate roles and responsibilities to each team member.
• Ensures a patient-centric, collaborative culture within the office.
• Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements.
• Collaborates with Regional Leader.

Skills

Practice management software

Communication skills

Customer service

Job description

Wayland Dental is seeking an Office Manager to lead daily operations in a clinically focused, patient-centric practice. You will oversee front- and back-office functions, manage payroll, staff performance, and reporting to ensure WOW patient experience.

The role is full-time, on-site, with a collaborative team and opportunities for leadership development within a well-trained dental team committed to exceptional care.