Dental Practice Operations Leader

Kids for the Future; Worcester (MA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Bonus opportunities

Job summary

Passion Dental in Worcester, MA is seeking an experienced Office Manager to lead daily operations of the practice. The role oversees front office and clinical support, ensuring an exceptional patient experience from scheduling to treatment completion, while driving operational efficiency and growth.

The candidate will manage scheduling, patient flow, and financial discussions, monitor performance metrics, and collaborate with doctors and leadership to achieve goals.

Qualifications

• Minimum 3 years of dental office management experience preferred.
• Strong understanding of dental insurance, treatment planning, and patient financing.
• Experience leading and developing teams.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred.
• Positive attitude with a solutions-oriented mindset.
• Commitment to exceptional patient care and team success.

Responsibilities

• Oversee day-to-day operations of the dental practice
• Lead and support front office and clinical support team members
• Ensure a positive patient experience from scheduling through treatment completion
• Manage scheduling, patient flow, and office productivity
• Support treatment acceptance and patient financial discussions
• Monitor office performance and key metrics
• Assist with hiring, onboarding, and training team members
• Address patient concerns and resolve issues professionally
• Partner with doctors and leadership to support practice growth
• Ensure compliance with company policies and industry regulations

Skills

Dental office management

Dental insurance knowledge

Team leadership

Communication skills

Multitasking

Dentrix/Eaglesoft/Open Dental

Problem-solving

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Passion Dental in Worcester, MA is seeking an experienced Office Manager to lead daily operations of the practice. The role oversees front office and clinical support, ensuring an exceptional patient experience from scheduling to treatment completion, while driving operational efficiency and growth.

The candidate will manage scheduling, patient flow, and financial discussions, monitor performance metrics, and collaborate with doctors and leadership to achieve goals.