Dental Office Manager

Socket.dev; Wayland (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

Medical

Vision

Dental allowance

Uniform allowance

401(k)

Job summary

Wayland Dental is seeking an Office Manager to lead daily operations in a clinically focused, patient-centric practice. You will oversee front- and back-office functions, manage payroll, staff performance, and reporting to ensure WOW patient experience.

The role is full-time, on-site, with a collaborative team and opportunities for leadership development within a well-trained dental team committed to exceptional care.

Qualifications

• Minimum experience of 3–5 years as a dental office manager/practice leader preferred.
• Experience in leadership positions, managing and training new and existing employees.
• Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.

Responsibilities

• Manages all daily and monthly financial aspects of the office, including revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc.
• Understands office KPI metrics and strives to reach goals in place.
• Manages clinical and non-clinical staff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding).
• Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles.
• Delegate roles and responsibilities to each team member.
• Ensures a patient-centric, collaborative culture within the office.
• Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements.
• Collaborates with Regional Leader.

Skills

Practice management software

Communication skills

Customer service

Job description

Wayland Dental is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practice. Our wonderful Practice Leader is retiring after many years supporting our practice and we are looking for a clinically-focused, patient-centric individual who is ready to take on the challenge.

The Office Manager role is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient-centric, fully digital dental office.

Schedule: Monday - Friday, Full-Time

Duties/Responsibilities

• Manages all daily and monthly financial aspects of the office, including, but not limited to, revenue cycle, EOM reporting, bank deposits, vendor management, procurement oversight, etc.
• Understands office KPI metrics and strives to reach goals in place.
• Manages clinical and non-clinicalstaff within the office and submits payroll, conducts performance reviews, training, and oversees the employee lifecycle (hiring, onboarding, training, offboarding).
• Maintains appropriate and efficient staffing of all departments, communicating team and practice goals continuously to motivate the team; leads staff meetings and morning huddles.
• Delegate roles and responsibilities to each team member.
• Ensures a patient-centric, collaborative culture within the office.
• Oversees patient satisfaction and ensures the WOW patient experience. Addresses any shortfalls and implements improvements.
• Collaborates with Regional Leader.

Required Skills/Abilities

• Working knowledge of practice management software.
• Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff.
• Exhibit outstanding customer service.

Education and Experience

• Minimum experience of 3– 5 years as a dental office manager/practice leader preferred.
• Experience in leadership positions, managing and training new and existing employees.
• Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.

Benefits for Full-Time Employees*

• Quarterly bonus opportunity
• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• Uniform allowance, as needed
• 401(k) Eligibility
• And many more!

*Benefits are subject to change and eligibility*

Physical Requirements

• Prolonged periods sitting at a desk and working on acomputer.
• Prolonged periods of periods of standing and bending.
• Must be able to lift <15 pounds at times.

Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!”

• Positive Energy –We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
• Partnership – Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
• Communication – Set clear expectations and feedback to our patients and team members.
• Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.

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