Dental Office Manager: Lead Ops & Patient Experience

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Nova Southwestern University in Fort Lauderdale, FL is seeking a Dental Office Manager to lead the front desk and support staff, streamline clinic operations, and ensure an excellent patient experience. This role requires a hands-on leader who can balance clinical and administrative responsibilities.

You will supervise scheduling, billing metrics, EMR/EHR usage, and regulatory compliance (HIPAA/OSHA), while driving cost control and workflow improvements across the dental practice.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in a dental office or dental environment, including oversight of administrative and clinical staff.
• 1+ year of supervisory or leadership experience.
• Strong leadership, coaching, organizational, and patient-service skills.
• Knowledge of HIPAA and OSHA requirements.
• Proficient with Microsoft Office.
• Willingness to travel to other locations.
• Dental Assistant Certificate or Expanded Functions Certification.
• Experience with dental EHR/EMR systems, especially AxiUm.
• Knowledge of ADA-CDT dental codes.
• Experience with HMO/PPO and Medicaid insurance.

Responsibilities

• Lead, coach, train, and manage dental support and front desk team members.
• Coordinate staffing and schedules to support patient flow and clinic needs.
• Oversee daily clinic operations focusing on efficiency and patient satisfaction.
• Review EMR/EHR reports, chair utilization, billing production, and operational metrics.
• Address and resolve escalated patient concerns.
• Monitor clinic financial procedures, deposits, and budget performance.
• Ensure compliance with HIPAA, OSHA, and applicable dental practice regulations.
• Oversee dental supplies, materials, equipment, maintenance, and facility needs.
• Identify opportunities to improve workflows, processes, and overall clinic effectiveness.
• Collaborate with credentialing and other partners to support provider documentation and reimbursement.

Skills

Leadership

Staff management

Patient service

Dental office operations

Microsoft Office

Education

High school diploma or equivalent

Dental Assistant Certificate or Expanded Functions Certification

Tools

AxiUm

Microsoft Office

Job description

Nova Southwestern University in Fort Lauderdale, FL is seeking a Dental Office Manager to lead the front desk and support staff, streamline clinic operations, and ensure an excellent patient experience. This role requires a hands-on leader who can balance clinical and administrative responsibilities.

You will supervise scheduling, billing metrics, EMR/EHR usage, and regulatory compliance (HIPAA/OSHA), while driving cost control and workflow improvements across the dental practice.