Dental Office Manager

New Smiles Dental; Stafford (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

New Smiles Dental in Stafford, VA is seeking a full-time on-site Dental Office Manager to oversee daily front office operations and patient experience. You will manage schedules, coordinate appointments, and support billing and insurance processes while supervising front desk staff and aligning with the clinical team to optimize patient flow.

The role requires 3+ years in dental office management, strong customer service, and proficiency with DENTRIX and common office software.

Qualifications

• More than 3 years of experience as a Dental Office Manager.
• Oversee daily front office operations and workflows.
• Coordinate scheduling, billing, and insurance verification.
• Lead front desk staff and ensure compliance with policies.
• Strong customer service and communication with patients, staff, and partners.
• Proficiency with dental practice management software and office apps.
• Demonstrated leadership, staff supervision, and conflict resolution.
• High school diploma or equivalent; healthcare administration coursework preferred.

Responsibilities

• Manage schedules and coordinate patient appointments.
• Support billing and insurance processes.
• Supervise front desk staff and front-office workflows.
• Collaborate with clinical team to optimize patient flow.
• Address patient inquiries and enforce office policies.
• Track practice metrics and ensure regulatory compliance.

Skills

Dental office management

Customer service

Communication

Leadership

Scheduling

Billing & insurance coordination

DENTRIX

Microsoft Office

Education

High school diploma or equivalent

Healthcare administration (preferred)

Dental office management certification (preferred)

Tools

DENTRIX

Microsoft Office

Job description

Company Description: New Smiles Dental combines advanced dental technology with compassionate, patient-centered care to deliver honest, high-quality dentistry. The team focuses on transparency, showing patients exactly what is observed during exams and treatments.

Role Description: The Dental Office Manager at New Smiles Dental oversees daily front office and administrative operations to ensure a smooth, efficient, and welcoming patient experience. This full-time, on-site role, includes managing schedules, coordinating patient appointments, and supporting billing and insurance processes. The Dental Office Manager supervises front desk staff, maintains office workflows, and collaborates with clinical team members to optimize patient flow. The role also involves handling patient inquiries, tracking key practice metrics, enforcing office policies, and supporting compliance with dental and healthcare regulations.

Qualifications

• More than 3 years of experience as a Dental Office Manager.
• Strong skills in Dental Practice Management to oversee daily operations and workflows.
• Excellent Customer Service and Communication skills to support patients, staff, and external partners.
• Working knowledge of Dental Care concepts to effectively coordinate with clinical team members and understand treatment plans.
• Experience with scheduling, billing, and insurance verification in a healthcare or dental setting.
• Proficiency with dental practice management software (DENTRIX) and standard office applications.
• Demonstrated leadership abilities, including staff supervision, coaching, and conflict resolution.
• Strong organizational skills, attention to detail, and reliability in managing multiple priorities.
• High school diploma or equivalent required; additional coursework or certification in healthcare administration, dental office management, or business is preferred.