Dental Office Manager: Lead Operations & Patient Experience

Dudley Family Dental; Dudley (MA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental benefits

Résumé du poste

Dudley Family Dental is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.

This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.

Qualifications

• Prior Dental Office Manager experience required.
• Hands-on experience with dental insurance processes, billing, and patient financial coordination.
• Proven ability to lead and support administrative teams in a fast-paced dental practice.
• Experience managing HR-related matters within the office.
• Strong organizational, communication, and problem-solving skills.
• Experience managing provider schedules and supporting efficient patient flow.

Responsabilités

• Oversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environment.
• Lead and support front office and administrative team members while fostering a positive, collaborative team culture.
• Manage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experience.
• Responsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarity.
• Run and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performance.
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission.
• Support treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-through.
• Collaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performance.
• Participate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’s.
• Perform other duties and responsibilities as assigned by management.

Connaissances

Office management

Leadership

Scheduling

Billing & insurance

HR coordination

Communication

Problem-solving

Outils

Dental practice management software

Description du poste

Dudley Family Dental is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.

This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.