Dental Office Manager

Dudley Family Dental; Dudley (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental benefits

Job summary

Dudley Family Dental is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.

This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.

Qualifications

• Prior Dental Office Manager experience required.
• Hands-on experience with dental insurance processes, billing, and patient financial coordination.
• Proven ability to lead and support administrative teams in a fast-paced dental practice.
• Experience managing HR-related matters within the office.
• Strong organizational, communication, and problem-solving skills.
• Experience managing provider schedules and supporting efficient patient flow.

Responsibilities

• Oversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environment.
• Lead and support front office and administrative team members while fostering a positive, collaborative team culture.
• Manage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experience.
• Responsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarity.
• Run and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performance.
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission.
• Support treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-through.
• Collaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performance.
• Participate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’s.
• Perform other duties and responsibilities as assigned by management.

Skills

Office management

Leadership

Scheduling

Billing & insurance

HR coordination

Communication

Problem-solving

Tools

Dental practice management software

Job description

Dudley Family Dental is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.Prior experience as a Dental Office Manager is required for this position. Candidates without this experience will not be considered.ResponsibilitiesOversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environmentLead and support front office and administrative team members while fostering a positive, collaborative team cultureManage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experienceResponsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarityRun and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performanceReview and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submissionSupport treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-throughCollaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performanceParticipate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’sPerform other duties and responsibilities as assigned by managementFull-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)Prior Dental Office Manager experience requiredHands-on experience with dental insurance processes, billing, and patient financial coordinationProven ability to lead and support administrative teams in a fast-paced dental practice environmentExperience managing HR-related matters within the officeStrong organizational, communication, and problem-solving skillsExperience managing provider schedules and supporting efficient patient flowAbility to review and interpret practice performance reports including production, collections, and scheduling metricsExperience with dental practice management software preferred