Dental Office Manager: Lead Operations & Patient Care

Redwood Dental Inc.; Preston Corners (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Benefits based on eligibility

Job summary

Redwood Dental of Shelby is seeking a capable Dental Office Manager to lead daily operations, coordinate patient flow, and support a positive experience for patients and staff.

The ideal candidate will balance patient satisfaction, team development, and practice performance, working closely with clinicians and leadership to keep the office running smoothly and delivering high-quality care.

Qualifications

• Experience leading, coaching, or supervising a team.
• Strong communication, interpersonal, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with dental practice management software, insurance processes, scheduling, and billing preferred.
• A proactive mindset with the ability to take ownership of daily operations and support practice goals.

Responsibilities

• Oversee daily administrative operations to ensure the office runs efficiently and effectively.
• Support, coach, and motivate team members while fostering a positive, collaborative work environment.
• Promote exceptional customer service, address patient concerns professionally, and help create a welcoming atmosphere.
• Monitor appointment scheduling, patient flow, and daily office activities to maximize efficiency.
• Monitor office performance, identify opportunities for improvement, and support practice goals.
• Assist with billing, collections, insurance coordination, payment arrangements, and other front-office functions as applicable.
• Assist with onboarding, training, scheduling, and supporting team members.
• Collaborate with doctors, clinical staff, regional leadership, and support teams to resolve operational challenges.
• Help maintain accurate records and ensure office procedures align with applicable policies and regulatory requirements.
• Identify opportunities to improve workflows, patient retention, and overall office performance.

Skills

Team leadership

Communication skills

Customer service

Multitasking

Dental software familiarity

Billing familiarity

Tools

Dental practice management software

Billing software

Job description

Redwood Dental of Shelby is seeking a capable Dental Office Manager to lead daily operations, coordinate patient flow, and support a positive experience for patients and staff.

The ideal candidate will balance patient satisfaction, team development, and practice performance, working closely with clinicians and leadership to keep the office running smoothly and delivering high-quality care.