Dental Office Manager

Straine; Redwood City (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Four 10-hour shifts per week

Modern digital practice

Job summary

Ghina Morad, DMD invites an experienced Dental Office Manager to lead the daily operations of a modern, patient-focused practice in Redwood City, CA. You will drive growth and ensure exceptional patient care within a fast-paced, digitally enabled environment.

In this role, you will oversee front- and back-office activities, monitor KPIs, manage billing and AR, and coach the team to deliver outstanding service while maintaining compliance with HIPAA and OSHA standards.

Qualifications

• Minimum 5 years of dental office management or senior front-office experience.
• Strong understanding of dental insurance, billing, claims, EOBs, and accounts receivable.
• Experience tracking dental practice KPIs and using performance data to improve results.
• Proven ability to lead, train, and manage a dental team.

Responsibilities

• Oversee daily front- and back-office operations, ensuring efficient workflows and exceptional patient care.
• Monitor KPIs, including production, collections, new patients, and treatment acceptance.
• Establish performance goals, analyze reports, and work closely with Dr. Morad to improve practice profitability.
• Oversee accounts receivable, insurance claims, billing processes, and collections.
• Manage staff scheduling, payroll preparation, and daily team huddles.
• Recruit, onboard, train, and coach team members while promoting accountability and teamwork.
• Address patient concerns, resolve conflicts, and maintain a positive office environment.
• Coordinate supplies, vendors, and administrative systems.
• Ensure compliance with HIPAA, OSHA, and applicable California employment regulations.

Skills

Dental office management

Front-office operations

KPIs and analytics

People leadership

HIPAA/OSHA knowledge

Communication

Tools

OpenDental

Dental Intel

Weave

Job description

Location: Redwood City, CA

Schedule: 4 days per week | 10-hour shifts

Experience: Minimum 5 years in dental office management or senior front-office operations

About The Opportunity

Ghina Morad, DMD is seeking an experienced, motivated Dental Office Manager to lead the daily operations of our modern, patient-centered dental practice in Redwood City, CA.

Our multidisciplinary practice offers comprehensive general, cosmetic, restorative, and specialty dentistry. We utilize advanced digital technology and practice management systems, including OpenDental, Dental Intel, and Weave.

We're looking for a hands- on leader who understands the business of dentistry, thrives in a fast- paced environment, and can drive practice growth while maintaining an exceptional patient experience.

Key Responsibilities

• Oversee daily front- and back-office operations, ensuring efficient workflows and exceptional patient care.
• Monitor key performance indicators (KPIs), including production, collections, new patients, and treatment acceptance.
• Establish performance goals, analyze reports, and work closely with Dr. Morad to improve practice profitability.
• Oversee accounts receivable, insurance claims, billing processes, and collections.
• Manage staff scheduling, payroll preparation, and daily team huddles.
• Recruit, onboard, train, and coach team members while promoting accountability and teamwork.
• Address patient concerns, resolve conflicts, and maintain a positive office environment.
• Coordinate supplies, vendors, and administrative systems.
• Ensure compliance with HIPAA, OSHA, and applicable California employment regulations.

Required Qualifications

• Minimum 5 years of dental office management or senior front-office experience.
• Strong understanding of dental insurance, billing, claims, EOBs, and accounts receivable.
• Experience tracking dental practice KPIs and using performance data to improve results.
• Proven ability to lead, train, and manage a dental team.
• Excellent organizational, problem- solving, and communication skills.
• Strong understanding of dental office workflows and patient scheduling.
• Working knowledge of HIPAA, OSHA, and California employment practices.
• Proficiency with spreadsheets, email, and office technology.

Preferred Qualifications

• Experience with OpenDental, Dental Intel, and Weave.
• Familiarity with dental sleep medicine or TMJ medical billing.
• Experience preparing practice performance reports and identifying operational improvements.
• Comfort working in a modern, digitally focused dental practice.

Why Join Our Team?

• Leadership Opportunity: Take ownership of daily operations and play a key role in practice success.
• Modern Practice: Work in a technology-driven environment with advanced dental systems.
• Collaborative Team: Partner directly with Dr. Morad and an experienced clinical team.
• Consistent Schedule: Four 10-hour shifts per week.
• Meaningful Impact: Help drive practice growth, strengthen team performance, and improve the patient experience.