Dental Office Manager

Gold Coast Dental; Orange (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Retirement Plan

Monthly Bonuses

Job summary

Gold Coast Dental is seeking an experienced dental office manager to lead daily operations across multiple providers. You will optimize patient flow, oversee insurance processes, and drive growth while maintaining exceptional patient experiences.

Join a forward-thinking practice committed to investing in its people and delivering high-quality care. You will mentor teams, track KPIs, and partner with leadership to meet ambitious goals in a fast-paced environment.

Qualifications

• 3+ years of dental office management in a multi-provider or high-volume setting.
• Strong dental case acceptance, including treatment presentation and financial coordination.
• Comprehensive knowledge of dental benefits and insurance (PPOs, HMO/DHMO, state programs).
• Proven leadership and communication skills; ability to coach and develop teams.
• Experience improving KPIs such as case acceptance, production, collections, reappointment rate, patient retention.
• Thrives in a fast-paced, patient-focused environment with changing priorities.

Responsibilities

• Oversee daily office workflow, scheduling, and patient flow for efficiency.
• Maintain systems for insurance verification, treatment planning, billing, and collections.
• Monitor KPIs including production, collections, case acceptance, reappointment rate, and new patient growth.
• Ensure compliance with clinical, operational, and safety protocols.
• Lead, coach, and develop front office and clinical support teams.
• Conduct performance reviews and accountability conversations.
• Foster a patient-first culture built on communication, trust, and follow-through.
• Support hiring, onboarding, and training of new team members.
• Partner with regional leadership to execute growth initiatives.
• Manage office goals and financial reports.

Skills

Dental office management

Case presentation

Leadership

Communication

KPIs & analytics

Tools

Open Dental

Job description

Join a forward-thinking dental organization that’s building something exceptional. We’re expanding rapidly and looking for talented, motivated team members who want to grow their careers in a dynamic, high-performance environment. If you thrive in a setting where every day brings new opportunities, where teamwork drives success, and where your contributions truly matter, you’ll feel right at home here. This is your chance to be part of a company that invests in its people, develops strong leaders, and is committed to delivering an outstanding patient experience across every location.

Compensation

$30-36/hr

Benefits

• Medical
• Dental
• Retirement Plan
  
• Monthly Bonuses

Key Responsibilities

Practice Operations

• Oversee daily office workflow, scheduling, and patient flow to ensure an efficient and productive day.
• Maintain accurate systems for insurance verification, treatment planning, billing, and collections.
• Monitor and manage KPIs including production, collections, case acceptance, reappointment rate, and new patient growth.
• Ensure compliance with all clinical, operational, and safety protocols.

Patient Experience & Case Acceptance

• Support providers by ensuring strong treatment presentation processes.
• Coach team members on case acceptance techniques, financial conversations, and patient communication.
• Ensure consistent use of visuals (X-rays, photos, intraoral images) to support patient understanding and acceptance.
• Resolve patient concerns with professionalism and empathy.

Team Leadership & Development

• Lead, coach, and develop front office and clinical support teams.
• Conduct regular check‑ins, performance reviews, and accountability conversations.
• Foster a positive, patient‑first culture built on communication, trust, and follow‑through.
• Support hiring, onboarding, and training of new team members.

Financial & Administrative Management

• Manage office goals and targets
• Review daily, weekly, and monthly financial reports to identify trends and opportunities.
• Partner with regional leadership to execute operational goals and growth initiatives.

Preferred Experience & Qualifications

• 3+ years of dental office management experiencein a multi-provider or high-volume setting.
• Strong dental case acceptance skills, including treatment presentation and financial coordination.
• Comprehensive knowledge of dental benefits and insurance, including PPOs, HMO/DHMO, and state programs.
• Proven leadership and communication skills, with the ability to coach, motivate, and develop teams.
• Experience improving KPIs such as case acceptance,production, collections, reappointment rate, and patient retention.
• Ability to thrive in anfast-paced, patient-focused environmentwith changing priorities.
• Proficiency with dental practice management software (Open Dental, etc.).

Ideal Candidate Profile

• Confident, organized, and solutions‑oriented.
• Skilled at balancing patient care with operational and financial responsibilities.
• Comfortable leading through change and holding teams accountable.
• Strong communicator who builds trust with patients, providers, and staff.
• Driven by growth, stability, and delivering exceptional patient experiences.