Dental Office Manager

FITCHBURG SMILES PLLC; Fitchburg (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Free food & snacks

Paid time off

Job summary

Fitchburg Smiles PLLC in Fitchburg, MA is seeking an organized Dental Office Manager to lead day-to-day operations. The role focuses on optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading front-desk staff.

Mandatory requirement: at least 2+ years of direct experience as a Dental Office Manager. Applications without prior dental office management experience will not be considered.

Qualifications

• Present comprehensive treatment plans and payment options to patients with clarity and care.
• Guide patients through their care journey, answering questions and addressing concerns to ensure high patient retention.
• Coordinate with clinical staff (dentists, hygienists, assistants) to maintain exceptional quality of care.

Responsibilities

• Oversee and actively manage the practice schedule to maximize daily production and minimize downtime.
• Lead daily huddles and coordinate front-desk flow for a smooth patient check-in and check-out experience.
• Manage staff schedules, administrative workflows, and team communication.

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Paid time off

We are looking for an organized and patient-focused Dental Office Manager to lead our day-to-day operations. In this role, your primary focus will be optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading our front-desk staff.

MANDATORY REQUIREMENT: Applicants must have a minimum of 2+ years of direct experience working as a Dental Office Manager. Applications without prior dental office management experience will not be considered.

Key Responsibilities

Patient Care & Treatment Planning

• Present comprehensive treatment plans and payment options to patients with clarity and care.
• Guide patients through their care journey, answering questions and addressing concerns to ensure high patient retention.
• Coordinate with clinical staff (dentists, hygienists, assistants) to maintain exceptional quality of care.

Schedule Optimization & Daily Operations

• Oversee and actively manage the practice schedule to maximize daily production and minimize downtime.
• Lead daily huddles and coordinate front-desk flow for a smooth patient check-in and check-out experience.
• Manage staff schedules, administrative workflows, and team communication.

Billing Partner Liaison & Compliance

• Serve as the main point of contact for our third-party billing company (passing along daily patient collections, day-end balance reports, and insurance details).
• Collect co-pays, patient portions, and over-the-counter payments at time of service.
• Maintain strict adherence to HIPAA, OSHA, and safety protocols within the office.