Dental Office Manager

Gold Coast Dental; Dallas (TX); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Retirement Plan

Monthly Bonuses

Paid Time Off

Job summary

Gold Coast Dental is seeking an experienced Office Manager to run daily operations, lead a team, and balance patient care with financial performance in our Dallas office.

This role focuses on operational excellence, accountability, and a positive team culture, with ownership and impact in daily practice success.

Qualifications

• 3–5 years dental office management experience preferred.
• Strong understanding of dental office operations, scheduling, insurance, billing, and collections.
• Experience with Open Dental Software is a plus.
• Proven leadership skills with ability to motivate and develop a team.
• Experience tracking KPIs, managing budgets, and achieving financial goals.

Responsibilities

• Oversee day-to-day operations to run the practice smoothly and efficiently.
• Drive growth in general dentistry, hygiene, specialty services, production, and collections.
• Monitor KPIs and hold the team accountable for goals.
• Review financial and operational reports for improvements.
• Manage billing, collections, insurance processes, and AR.
• Ensure accurate financial reporting and monthly/annual goals.
• Maintain a clean, welcoming office environment and vendor relations.
• Lead patient satisfaction initiatives and resolve concerns professionally.
• Create efficient systems and workflows for patients and staff.
• Collaborate with doctors to expand services and performance.

Skills

Leadership

KPIs

Budgeting

Organizational skills

Communication

Problem-solving

Patient relationships

Employee relationships

Independent work

Collaboration

Spanish (plus)

Tools

Open Dental Software

Job description

You don't just manage an office, you make it run better. You see what needs to be done before anyone has to ask. You know how to take a busy dental office and turn it into a high-performing, organized, welcoming, and profitable practice. You thrive in an environment where leadership, accountability, patient experience, and teamwork all matter. If you love developing people, improving systems, creating a strong team culture, and taking ownership of the day-to-day success of a dental practice, this is your opportunity to lead.

We're looking for a results-driven Office Manager who understands the business of dentistry just as well as the people side. Someone who can balance patient care with operational excellence, hold a team accountable while keeping morale high, and confidently lead the office toward its goals.

This role is for a leader who wants ownership, influence, and impact—not micromanagement.

Role Summary

As the Office Manager, you will oversee the daily operations, team performance, patient experience, and financial performance of the dental office. You will work closely with the doctors and leadership team to ensure the practice operates efficiently, delivers exceptional patient care, and consistently meets its goals.

The ideal candidate is an experienced dental leader who is organized, proactive, solutions-oriented, and passionate about building a strong team and a successful practice.

Responsibilities

Operational

• Oversee the day-to-day operations of the dental office and ensure the practice runs smoothly and efficiently.
• Drive growth in general dentistry, hygiene, specialty services, production, and collections.
• Monitor key performance metrics and hold the team accountable for achieving practice goals.
• Review financial and operational reports and identify opportunities for improvement.
• Manage billing, collections, insurance processes, and accounts receivable.
• Ensure accurate financial reporting and support the practice in achieving monthly and annual financial goals.
• Maintain a clean, organized, safe, and welcoming office environment.
• Oversee office supplies, equipment, facilities, and vendor relationships.
• Ensure compliance with HIPAA, OSHA, Dental Board regulations, and insurance requirements.
• Lead efforts to improve patient satisfaction and resolve patient concerns professionally and effectively.
• Create and maintain efficient systems and workflows that improve both the patient and employee experience.
• Work closely with doctors and leadership to identify opportunities to expand services and increase practice performance.

Personnel & Leadership

• Lead, coach, and develop the dental team to achieve individual and practice goals.
• Recruit, interview, onboard, and train new team members as needed.
• Manage staffing levels and approve employee schedules, time off, and vacation requests.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Foster a positive, accountable, and collaborative team culture.
• Address employee relations issues promptly and professionally.
• Ensure team members understand their responsibilities, performance expectations, and practice goals.
• Motivate the team to meet or exceed production, collection, scheduling, and patient experience goals.
• Partner with doctors and clinical leaders to ensure quality patient care and operational efficiency.
• Lead by example and create an environment where team members feel supported, valued, and motivated to succeed.

Requirements

• Minimum 3-5 years of dental office management experience preferred.
• Strong understanding of dental office operations, scheduling, insurance, billing, and collections.
• Experience with Open Dental Software is a plus.
• Proven leadership skills with the ability to motivate and develop a team.
• Experience tracking KPIs, managing budgets, and achieving financial goals.
• Strong organizational, communication, and problem-solving skills.
• Ability to build and maintain strong patient and employee relationships.
• Comfortable taking ownership of the overall performance of a dental practice.
• Ability to work independently while collaborating effectively with doctors and leadership.
• Spanish language proficiency is a plus.

Compensation

• Competitive salary $28-32/hr, based on experience.
• Monthly bonus opportunities tied to practice performance and revenue.

Benefits

• Health and Dental Insurance
• Retirement Plan
• Monthly Bonuses
• Paid Time Off

If you're a confident dental leader who loves people, thrives on accountability, and wants to help build an exceptional practice, we'd love to meet you.