Dental Office Manager

RUSCH DENTAL GROUP LLC; New Castle (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Paid time off & holidays

Continuing education

401k with match

Scrub allowance

Job summary

RUSCH DENTAL GROUP LLC in New Castle, IN is seeking an experienced Dental Office Manager to lead our team, optimize patient care, and drive practice performance. You will oversee daily operations, scheduling, and patient experience while partnering with doctors and regional leadership.

The ideal candidate has 2–3 years of dental management, strong knowledge of dental insurance, and hands-on experience with Eaglesoft.

Qualifications

• Minimum 2–3 years of dental office management or dental leadership experience.
• Must have dental knowledge.
• Strong understanding of dental insurance, billing, collections, and scheduling.
• Experience with Eaglesoft is a must and Dental Intel and Peerlogic is preferred but not required.
• Strong leadership, communication, and organizational skills.
• Ability to manage KPIs/scorecards, team accountability, and practice growth.

Responsibilities

• Lead and coach team members
• Conduct daily huddles and monthly accountability meetings
• Hire, onboard, train, and develop team members
• Manage team performance reviews and goal setting
• Oversee scheduling, patient communication, and service recovery
• Ensure schedule utilization and provider productivity goals are met
• Support treatment follow-up and recare systems
• Resolve patient concerns professionally
• Monitor production, collections, A/R, treatment acceptance, and scheduling KPIs
• Oversee insurance workflows and billing systems
• Review reports and identify growth opportunities
• Manage expenses, supplies, and operational budgets

Skills

Leadership

Communication

Organizational skills

Tools

Eaglesoft

Dental Intel

Peerlogic

Job description

About Us

We are a patient-focused, growth-oriented dental practice committed to delivering exceptional care and an exceptional patient experience. We are seeking an experienced Dental Office Manager who can lead our team, drive accountability, and help optimize practice performance.

Position Summary

The Dental Office Manager oversees daily operations, team leadership, patient experience, scheduling efficiency, financial systems, and operational performance. This role partners closely with the regional manager, doctors and team members to ensure a productive, organized, and positive office environment.

Office Schedule

Patient Care Hours

• Monday–Thursday: 8 AM – 5 PM patient hours (with 1-hour lunch)
• Friday: Administrative / Leadership Day (no patient care)

Friday responsibilities may include team meetings, KPI and scorecard review, scheduling optimization, insurance follow-up, training, and operational planning.

Key Responsibilities

Leadership & Team Development

• Lead and coach team members
• Conduct daily huddles and monthly accountability meetings
• Hire, onboard, train, and develop team members
• Manage team performance reviews and goal setting
• Operations & Patient Experience
• Oversee scheduling, patient communication, and service recovery
• Ensure schedule utilization and provider productivity goals are met
• Support treatment follow-up and recare systems
• Resolve patient concerns professionally

Financial Management

• Monitor production, collections, A/R, treatment acceptance, and scheduling KPIs
• Oversee insurance workflows and billing systems
• Review reports and identify growth opportunities
• Manage expenses, supplies, and operational budgets

Qualifications

• Minimum 2–3 years of dental office management or dental leadership experience
• must have dental knowledge
• Strong understanding of dental insurance, billing, collections, and scheduling
• Experience with Eaglesoft is a must and Dental Intel and Peerlogic is preferred but not required
• Strong leadership, communication, and organizational skills
• Ability to manage KPIs/scorecards, team accountability, and practice growth

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonus opportunities
• Paid time off and holidays including birthday pay
• Continuing education and leadership development opportunities
• 401k with match
• Scrub allowance