Dental Office Growth & Patient Experience Leader

Sonrava Health; Oakland (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental,

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. in Oakland is seeking an experienced Operations Manager to lead practice performance and staff development. You will drive patient satisfaction, oversee financial results, and collaborate with providers to align priorities across the office.

The role includes travel for training and a focus on local marketing to grow new patient volume, while ensuring health and safety regulations are met. Strong leadership and communication skills are essential.

Qualifications

• Minimum of high school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of leadership/management experience, dental experience preferred.
• Strong communication and customer service skills to deliver an exceptional patient experience.
• Proven leadership abilities and teamwork motivation.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment
• Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance
• Work with providers and office staff to ensure priorities are communicated regularly
• Lead strategic local marketing initiatives that help drive brand awareness and new patient growth
• Ensure compliance with health and safety regulations
• Travel as needed for training and to perform job functions

Skills

Leadership/Management

Communication

Customer Service

Strategic Marketing

Team Motivation

Education

High School Diploma

Bachelor’s degree preferred

Job description

Western Dental Services, Inc. in Oakland is seeking an experienced Operations Manager to lead practice performance and staff development. You will drive patient satisfaction, oversee financial results, and collaborate with providers to align priorities across the office.

The role includes travel for training and a focus on local marketing to grow new patient volume, while ensuring health and safety regulations are met. Strong leadership and communication skills are essential.