Dental Office Growth & Patient Experience Lead

Sonrava Health; Oceanside (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. is seeking an experienced dental office leader to drive patient experience and operational excellence. The role focuses on addressing patient concerns, educating treatment options, verifying insurance, and collecting payments while coordinating with providers and staff.

You will analyze business results, manage profit and loss, and develop plans to improve performance. The position requires strong communication, leadership, and organizational skills, with travel for

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2+ years of leadership/management experience; dental experience preferred.
• Strong communication and customer service skills to deliver an exceptional experience.
• Proven leadership abilities and ability to motivate teams.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Deliver an exceptional patient experience by addressing patient concerns and education of treatment options; verification of insurance; collection of payment.
• Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance.
• Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly.
• Lead strategic local marketing initiatives that help drive brand awareness and new patient growth.
• Ensure compliance with health and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Leadership experience

Communication skills

Customer service

Team motivation

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Western Dental Services, Inc. is seeking an experienced dental office leader to drive patient experience and operational excellence. The role focuses on addressing patient concerns, educating treatment options, verifying insurance, and collecting payments while coordinating with providers and staff.

You will analyze business results, manage profit and loss, and develop plans to improve performance. The position requires strong communication, leadership, and organizational skills, with travel for