Dental Office Leader & Patient Experience Champion

Sonrava Health; West Covina (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical)

Dental Benefits

Vision Benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. in West Covina, CA is seeking a Dental Office Manager to lead daily office operations and support doctors and staff, driving an exceptional patient experience.

You will oversee patient communication, insurance verifications, finances, and coordinate with providers, while guiding team performance, training, and marketing efforts to grow the practice. This is a full-time role with benefits including medical, dental, vision, PTO, 401(k), and EAP.

Qualifications

• Minimum of high school diploma or equivalent required; bachelor’s degree preferred
• 2+ years of leadership/management experience, dental experience preferred
• Strong communication and customer service skills to deliver an exceptional experience
• Proven leadership abilities, relationship building skills and team motivation
• Excellent multi-tasking and organizational skills

Responsibilities

• Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment
• Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance
• Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly
• Lead strategic local marketing initiatives that help drive brand awareness and new patient growth
• Ensure compliance with health and safety regulations
• Travel as needed for training and to perform job functions

Skills

Leadership experience

Communication skills

Customer service

Multi-tasking

Education

High school diploma

Bachelor’s degree preferred

Job description

Western Dental Services, Inc. in West Covina, CA is seeking a Dental Office Manager to lead daily office operations and support doctors and staff, driving an exceptional patient experience.

You will oversee patient communication, insurance verifications, finances, and coordinate with providers, while guiding team performance, training, and marketing efforts to grow the practice. This is a full-time role with benefits including medical, dental, vision, PTO, 401(k), and EAP.