Dental Office Front Desk Specialist — Patient Experience

Heartland Dental LLC; Lexington (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

6 paid holidays

PTO

Daily Pay

Job summary

Dentistry Plus - Lexington, part of Heartland Dental LLC, seeks a friendly Business Assistant to join our front desk. You’ll welcome patients, manage scheduling, verify insurance, and support daily operations to ensure smooth patient flow.

This role rewards strong communication and organizational skills, with a Monday–Thursday, 8:00 am–5:00 pm schedule. You’ll contribute to a collaborative team dedicated to outstanding patient care, patient experience, and a positive workplace culture.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI and HIPAA training; protect PHI and maintain data safeguards.

Responsibilities

• Welcoming and checking in patients with professionalism and warmth.
• Managing appointment scheduling and confirmations.
• Verifying insurance and processing patient information.
• Supporting office operations and administrative functions.
• Collaborating with clinical and leadership teams to ensure smooth patient flow.
• Building strong relationships with patients and team members.

Skills

Customer-centric experience

Excellent communication

Organizational skills

Job description

Dentistry Plus - Lexington, part of Heartland Dental LLC, seeks a friendly Business Assistant to join our front desk. You’ll welcome patients, manage scheduling, verify insurance, and support daily operations to ensure smooth patient flow.

This role rewards strong communication and organizational skills, with a Monday–Thursday, 8:00 am–5:00 pm schedule. You’ll contribute to a collaborative team dedicated to outstanding patient care, patient experience, and a positive workplace culture.