Dental Office Assistant - Business Assistant

Heartland Dental LLC; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

6 paid holidays

PTO

Daily Pay

Job summary

Dentistry Plus - Lexington, part of Heartland Dental LLC, seeks a friendly Business Assistant to join our front desk. You’ll welcome patients, manage scheduling, verify insurance, and support daily operations to ensure smooth patient flow.

This role rewards strong communication and organizational skills, with a Monday–Thursday, 8:00 am–5:00 pm schedule. You’ll contribute to a collaborative team dedicated to outstanding patient care, patient experience, and a positive workplace culture.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI and HIPAA training; protect PHI and maintain data safeguards.

Responsibilities

• Welcoming and checking in patients with professionalism and warmth.
• Managing appointment scheduling and confirmations.
• Verifying insurance and processing patient information.
• Supporting office operations and administrative functions.
• Collaborating with clinical and leadership teams to ensure smooth patient flow.
• Building strong relationships with patients and team members.

Skills

Customer-centric experience

Excellent communication

Organizational skills

Job description

Business Assistant

Dentistry Plus - Lexington, a thriving and growing dental practice in the heart of Lexington, is looking for an enthusiastic Business Assistant to join our team!

If you're passionate about providing exceptional patient experiences, enjoy building relationships, and thrive in a fast-paced environment, we'd love to meet you. Our office is committed to delivering outstanding dental care while creating a welcoming and supportive atmosphere for both patients and team members.

Why You'll Love Working Here

At Dentistry Plus - Lexington, we're more than just a dental office. We're a team that values collaboration, growth, and a positive workplace culture. Every day brings the opportunity to make a difference in our patients' lives while building a rewarding career.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support both the business and clinical needs of each supported dental office while fostering a strong team culture.

As a Business Assistant, you'll work in an environment that:

• Puts patients first
• Encourages continuous learning and professional development
• Supports teamwork and collaboration
• Invests in your long-term success
• Celebrates individual and team achievements

What You'll Do

As the first impression of our office, you will play a key role in creating an exceptional patient experience by:

• Welcoming and checking in patients with professionalism and warmth
• Managing appointment scheduling and confirmations
• Verifying insurance and processing patient information
• Supporting office operations and administrative functions
• Collaborating with clinical and leadership teams to ensure smooth patient flow
• Building strong relationships with patients and team members

What We're Looking For

The ideal candidate is:

• Must be able to work Monday - Thursday 8:00am - 5:00pm
• Friendly, outgoing, and patient-focused
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• A strong communicator with excellent customer service skills
• Motivated to learn, grow, and contribute to a positive team environment

Join Our Team!

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide exceptional patient care to the Lexington community while building a fulfilling career with Heartland Dental.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paidholidays,and PTO (paid time off)
• Front loaded educationand training, providing youtheopportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiencesto the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.