Dental Office Director: Patient Experience & Growth

DENTALWORKS; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time Off

401(k)

Employee Assistance Program

Job summary

Western Dental Services, Inc. in Chicago is seeking a Dental Office Manager to lead the dental office operations and support doctors and staff to deliver exceptional patient care. The role emphasizes patient experience, staff leadership, and collaboration with providers to drive performance.

We offer health benefits, PTO, 401(k), and EAP to full-time employees. You will oversee scheduling, billing coordination, compliance with health and safety regulations, and implement local marketing

Qualifications

• Requires high school diploma or equivalent; bachelor’s degree preferred.
• 2+ years leadership/management experience; dental experience preferred.
• Strong communication and customer service skills to deliver an exceptional experience.
• Proven leadership abilities, relationship building and team motivation.
• Excellent multi-tasking and organizational skills.

Responsibilities

• Deliver an exceptional patient experience by addressing concerns and educating on treatments; verify insurance and collect payments.
• Regular review of business results; manage profit and loss; develop strategies to improve performance.
• Collaborate with providers and staff; ensure priorities and tasks are communicated regularly.
• Lead local marketing initiatives to drive brand awareness and new patient growth.
• Ensure compliance with health and safety regulations.
• Travel as needed for training and to perform job functions.

Skills

Leadership

Communication

Customer service

Organization

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Western Dental Services, Inc. in Chicago is seeking a Dental Office Manager to lead the dental office operations and support doctors and staff to deliver exceptional patient care. The role emphasizes patient experience, staff leadership, and collaboration with providers to drive performance.

We offer health benefits, PTO, 401(k), and EAP to full-time employees. You will oversee scheduling, billing coordination, compliance with health and safety regulations, and implement local marketing