Dental Office Business & Front Desk Specialist

Heartland; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays

PTO

Daily Pay

Job summary

Heartland Dental’s My Dentist- Joplin office is seeking a Dental Office Business Assistant to support front-office operations, scheduling, and insurance processes. You will greet patients, handle phones and emails, and work with Dentrix to manage records and appointments.

The role emphasizes accurate communication, organization, and collaboration with the dental team. This is a full‑time, on‑site position offering benefits and growth opportunities within a stable, nationwide network.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training is required and will be provided.
• Access to minimum PHI for job-related tasks and data safeguards will be followed.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, emails, and communications with patients and insurance companies.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

HIPAA training

Tools

Dentrix

Job description

Heartland Dental’s My Dentist- Joplin office is seeking a Dental Office Business Assistant to support front-office operations, scheduling, and insurance processes. You will greet patients, handle phones and emails, and work with Dentrix to manage records and appointments.

The role emphasizes accurate communication, organization, and collaboration with the dental team. This is a full‑time, on‑site position offering benefits and growth opportunities within a stable, nationwide network.