Dental Office Assistant — Front Desk & Scheduling Pro

Heartland Dental; Fairfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Daily Pay access

Job summary

Heartland Dental is seeking a Dental Office Assistant for Cincinnati Dental Services - Fairfield - Mack to greet patients, manage front office tasks, and support scheduling. You’ll use Dentrix for scheduling and records, file claims, process payments, verify benefits, and coordinate with providers to optimize office workflow.

Prior dental front desk experience is required. Heartland Dental offers competitive benefits, on-the-job training, and a stable career with growth opportunities.

Qualifications

• Experience in fast-paced, customer-centric front desk roles.
• Excellent communication and organizational skills.
• Must protect PHI and complete HIPAA training.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, scheduling.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Process patient payments and accounts receivable.
• Explain treatment plan fees and payment options.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Tools

Dentrix

Job description

Heartland Dental is seeking a Dental Office Assistant for Cincinnati Dental Services - Fairfield - Mack to greet patients, manage front office tasks, and support scheduling. You’ll use Dentrix for scheduling and records, file claims, process payments, verify benefits, and coordinate with providers to optimize office workflow.

Prior dental front desk experience is required. Heartland Dental offers competitive benefits, on-the-job training, and a stable career with growth opportunities.