Dental Office Assistant

Heartland Dental; Madison (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dental practice is seeking a Dental Office Assistant to manage front office duties, greet patients, and handle insurance claims. The ideal candidate will have strong communication skills and be able to thrive in a fast-paced environment. Join a growing team committed to exceptional patient care and professional development.

Benefits

Competitive health insurance

Retirement plans

Paid holidays

PTO

Comprehensive training and development opportunities

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Strong communication and organizational skills.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front office duties: answering phones, checking mail and email.
• Handle insurance claims, follow-ups, and benefits verification.

Skills

Communication

Organizational Skills

Education

HIPAA Training

Tools

Dentrix

Job description

Join to apply for the Dental Office Assistant role at Heartland Dental.

Four Lakes Family Dental is looking for a Front Office Assistant to join our team.

• Experience is not required
• Working Schedule: Monday - 8am - 5pm, Tuesday - 9am - 6pm, Wednesday - 8am - 5pm, Thursday - 8am - 5pm, Friday - 8am - 1pm

About Four Lakes Family Dental

We are a unique community-focused practice supporting a team of 7, located at the corner of Cottage Grove Rd and Gemini Rd., in front of Metro Mart. We are growing, professional, and committed to our community.

Why Heartland Dental?

Heartland Dental is dedicated to providing exceptional lifetime patient care by supporting our team members' growth and fostering a strong team culture. Recognized by Newsweek in 2024 as one of America’s Greatest Workplaces, we promote learning, team cohesion, and patient-first care.

Role Responsibilities

• Greet and welcome patients, creating a positive first impression
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies
• Utilize Dentrix for scheduling and records
• Schedule and confirm appointments
• Handle insurance claims, follow-ups, and benefits verification
• Post payments and manage accounts receivable
• Discuss treatment plans and payment options with patients
• Support office systems to optimize operations

Benefits

• Competitive health insurance, retirement plans, paid holidays, PTO
• Comprehensive training and development opportunities
• Stable, growing company with unlimited growth potential
• Access to Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Strong communication and organizational skills
• Ability to handle PHI securely, with HIPAA training required

Preferred Experience

• 1+ years in dental or medical settings
• Experience with insurance billing and accounts receivable
• Dentrix or similar dental software experience

Physical Requirements

• Ability to perform duties with or without accommodations
• Sitting at a desk and working on a computer for extended periods
• Ability to lift up to 15 pounds
• Availability for periodic training sessions
• TB test required prior to employment (except in FL & TN)

About Heartland Dental

The nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C., committed to high-quality dental care and community service. We value diversity and inclusion, providing equal employment opportunities.