Dental Office Assistant

Heartland Dental LLC; Commerce Charter Township (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dental support is seeking a dedicated Business Assistant to join their team. This role offers a chance to work in a vibrant environment where patient care is paramount. As a Business Assistant, you will play a crucial role in managing front office operations, ensuring smooth patient interactions, and supporting a collaborative team culture. With over 20 years of experience, this company prioritizes employee growth and offers competitive benefits, including health insurance and paid time off. If you are passionate about providing exceptional service and are eager to learn, this position could be your next career step.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Education and Training

Daily Pay Access

Qualifications

• Experience in a fast-paced customer-centric environment.
• Excellent communication and organizational skills are essential.

Responsibilities

• Greet and welcome patients, manage front office duties.
• Utilize Dentrix for patient scheduling and records management.
• File insurance claims and process payments.

Skills

Customer Service

Communication Skills

Organizational Skills

Insurance Billing

Education

High School Diploma

Dental Assistant Certification

Tools

Dentrix

Job description

Business Assistant

Jacobson Dental Group is looking for full-time Business Assistants to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team
2. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
3. Utilize Dentrix for patient scheduling and records
4. Schedule and confirm appointments for multiple providers in the office
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
6. Post insurance and patient payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

1. Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
2. Front-loaded education and training, providing you the opportunity to develop to your full potential
3. Opportunity to be a part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
4. Access to on-demand Daily Pay

About Jacobson Dental Group

Jacobson Dental Group, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 18-person team that thrives on collaboration, communication, and community

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This will be arranged during the pre-employment process, and guidance or paperwork will be provided. Not applicable in FL & TN.

Who is Heartland Dental?

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each supported office is unique to its community and patients. Supported doctors are the leaders of their practice and set their own clinical care philosophies. Our mission is to support dentists and their teams in delivering high-quality dental care and experiences while providing exceptional careers and creating value for stakeholders.

At Heartland Dental, we’re committed to diversity and inclusion. We provide all employees and applicants with protections under federal, state, and local laws ensuring equal opportunity in employment.