Dental Office Assistant

Heartland Dental LLC; Streetsboro (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in dental support is seeking a full-time Business Assistant for their Streetsboro office. The role involves managing front office duties, supporting patient care, and ensuring a positive experience. Ideal candidates will have strong communication skills and experience in a dental setting. Join a collaborative team that values patient care and continuous learning, with competitive benefits and growth opportunities.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Education and Training

Access to Daily Pay

Qualifications

• At least 1 year of experience in a dental front office or chair-side assisting.
• Experience in a fast-paced, customer-centric environment.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, check mail and email.
• File insurance claims and follow up on outstanding claims.

Skills

Communication

Organizational Skills

Education

HIPAA Training

Tools

Dentrix

Job description

Business Assistant

Advanced Dental Care of Streetsboro is seeking an experienced full-time Dental Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that providing exceptional lifetime care for patients requires hiring and developing team members who support both the business and clinical needs of each supported dental office and foster a strong team culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and prioritizes patients.

Supporting our front office as a Business Assistant, you'll be part of a team where camaraderie and partnership thrive—patients come first, and continuous learning is encouraged. The ideal candidate will have a passion for helping our team provide the best patient care to the communities we serve.

Heartland Dental was recently recognized by Newsweek with awards for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors were awarded after a nationwide review of 1.5 million companies, achieving a 5-star rating for both.

More about the role

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answer phones, check mail and email, communicate with patients and insurance companies
• Utilize Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Comprehensive education and training to develop your full potential
• Opportunity to join a stable company with over 20 years of industry experience and unlimited growth potential
• Access to on-demand Daily Pay

About Advanced Dental Care of Streetsboro

Like all Heartland Dental supported offices, our practice is unique to the community and the patients we serve.

• Join a 21-person team that values collaboration, communication, and community
• Work in an energetic, positive environment

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job functions; HIPAA training required; must protect PHI and data safeguards
• At least 1 year of experience in a dental front office or chair-side assisting

Preferred Experience

• Over 1 year of experience in a dental or medical setting
• Over 1 year of experience with insurance billing and accounts receivable
• Experience with Dentrix or similar dental software

Physical Requirements

• Ability to perform duties with or without reasonable accommodation
• Prolonged sitting at a desk and working on a computer
• Ability to lift up to 15 pounds
• Availability for virtual or in-person training sessions periodically
• TB test required prior to employment, except in FL & TN

Work Schedule

Monday and Tuesday 9:30am-6:30pm, Wednesday and Thursday 6:30am-3:30pm, Friday 7:30am-3pm

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and the District of Columbia in more than 1,800 offices. Each supported office is community-focused, with supported doctors maintaining clinical autonomy, united by a commitment to high-quality care and patient experience.

We are committed to diversity and inclusion, providing equal employment opportunities to all applicants and employees.