Dental Office Assistant

Heartland Dental; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading dental organization as a Dental Office Assistant. You'll be the first point of contact for patients, managing front office duties and ensuring smooth operations. Ideal candidates will have strong communication skills and experience in a customer-focused environment. This role supports a dynamic team committed to providing excellent patient care.

Benefits

Comprehensive benefits

Stability and growth opportunities

Qualifications

• Experience in a fast-paced, customer-centric environment.
• HIPAA training required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail and email.
• File insurance claims, follow up on claims, verify benefits.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

Join to apply for the Dental Office Assistant role at Heartland Dental.

About the Role

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File insurance claims, follow up on claims, verify benefits, and explain coverage.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with the team to implement systems that optimize office potential.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for job functions, with HIPAA training required.

Preferred Experience

• 1+ years in a dental or medical setting.
• Experience with insurance billing and accounts receivable.
• Dental software experience (Dentrix preferred).

Physical Requirements

• Ability to perform duties with or without accommodations.
• Sitting at a desk and working on a computer for prolonged periods.
• Ability to lift up to 15 pounds.
• Availability for periodic training sessions.
• TB test required prior to employment, except in FL & TN.

Why Join Heartland Dental?

Heartland Dental supports over 3,000 doctors across the US, promoting diversity, inclusion, and community-focused care. Recognized for being a great place to work, offering stability, growth, and comprehensive benefits.