Dental Office Assistant

Heartland Dental; Mount Pleasant (Westmoreland County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dental support organization is seeking a Dental Office Assistant to manage front office duties, greet patients, and ensure efficient operations. The role requires strong communication and organizational skills, with a focus on patient care and compliance with regulations.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Ability to protect patient information and comply with HIPAA regulations.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones and handling mail.
• File insurance claims and follow up on outstanding claims.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

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About the Role

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, handling mail and emails, and communicating with patients and insurance companies
• Use Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Collaborate with the team to implement systems that optimize office performance

Qualifications

• Experience in a fast-paced, customer-focused environment
• Strong communication and organizational skills
• Ability to protect patient information and comply with HIPAA regulations

Preferred Experience

• 1+ years in a dental or medical setting
• Experience with insurance billing and accounts receivable
• Dental software experience such as Dentrix

Physical Requirements

• Ability to perform duties with or without accommodations
• Sitting for extended periods and lifting up to 15 pounds
• Availability for periodic training sessions
• TB test required prior to employment (except in FL & TN)

About Heartland Dental

Heartland Dental is the largest dental support organization in the U.S., supporting over 3,000 doctors across 39 states and D.C., with a focus on delivering high-quality dental care and fostering a supportive work environment.