Dental Office Assistant

Heartland Dental LLC; Franklin (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Business Assistant to enhance patient experiences and support office operations. In this role, you will be the welcoming face of the office, managing patient interactions and administrative tasks. Join a team that values continuous learning and camaraderie, where your contributions directly impact patient care and team success. With a strong emphasis on professional growth and a supportive culture, this position offers a unique opportunity to thrive in a dynamic environment. If you are passionate about making a difference in the dental field, this role is perfect for you.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Education and Training Opportunities

On-Demand Daily Pay

Paid Holidays

Qualifications

• Must have dental office experience and customer service background.
• Excellent communication and organizational skills are essential.

Responsibilities

• Greet patients and manage front office duties including scheduling.
• File insurance claims and manage accounts receivables.

Skills

Customer Service

Communication Skills

Organizational Skills

HIPAA Compliance

Education

High School Diploma

Dental Office Experience

Tools

Dentrix

Job description

Business Assistant

Advanced Dental Specialists—Franklin is seeking an experienced Business Assistant to join our team of nine members. Applicants must have previous dental office experience and at least three years of customer service experience.

Schedule:
- Monday: 8 AM - 4 PM (8 hours)
- Tuesday: 8 AM - 4 PM (8 hours)
- Wednesday: 8 AM - 4 PM (8 hours)
- Thursday: 8 AM - 4 PM (8 hours)
- Friday: 8 AM - 3 PM (7 hours)

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Advanced Dental Specialists

Advanced Dental Specialists, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.