Dental Office Assistant

Heartland Dental; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dental support organization seeks a Dental Office Assistant in Virginia Beach. The role involves managing front office duties, providing excellent patient care, and ensuring efficient office operations. Ideal candidates will have strong communication skills and a passion for customer service.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Education and Training

Unlimited Growth Potential

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Ability to handle PHI with confidentiality.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail and email.
• File insurance claims and verify benefits.

Skills

Communication

Organizational Skills

Customer Service

Confidentiality

Tools

Dentrix

Job description

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About the Role

LWSS Family Dentistry in Virginia Beach - Red Mill is looking for a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, achieving a 5-star rating among 1.5 million companies nationwide.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies
• Utilize Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, explain coverage
• Post insurance and patient payments, process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers to implement Heartland Dental systems to optimize office potential

Benefits

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO
• Comprehensive education and training opportunities
• Stable career with unlimited growth potential in a company with over 20 years of industry experience
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Ability to handle PHI with confidentiality, with regular HIPAA training

Preferred Experience

• 1+ years in dental or medical setting
• 1+ years in insurance billing and accounts receivable
• Experience with Dentrix or similar dental software

Physical Requirements

• Ability to perform duties with or without reasonable accommodation
• Sitting at a desk and working on a computer for extended periods
• Ability to lift up to 15 pounds
• Availability for periodic virtual or in-person training
• TB test required prior to employment, arranged during pre-employment (not applicable in FL & TN)

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, supporting over 3,000 doctors across 39 states and D.C. Each supported office is community-focused, with supported doctors maintaining clinical autonomy. The organization is committed to delivering high-quality dental care and promoting diversity and inclusion.