Dental Office Assistant

Heartland Dental LLC; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Business Assistant to enhance patient experiences in a dynamic dental office. This role offers the chance to engage with patients directly, manage front office operations, and collaborate with healthcare providers to ensure efficient service delivery. With a strong emphasis on teamwork and patient care, you will thrive in a supportive environment that values continuous learning and professional growth. Join a recognized leader in dental support services, where your contributions will directly impact the quality of care provided to the community.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties including answering phones and scheduling.

Skills

Customer Service

Communication Skills

Organizational Skills

HIPAA Compliance

Tools

Dentrix

Job description

Business Assistant

Office Name (e.g., "a two-doctor office in thriving Fort Worth") is looking for a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors follow a review among 1.5 million companies nationwide, earning a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Comprehensive education and training to develop your full potential
• Opportunity to be part of a stable company with over 20 years of industry experience and unlimited growth potential
• Access to on-demand Daily Pay

About [OFFICE NAME]

[OFFICE NAME], like all Heartland Dental offices, is unique to its community and patients.

• Join a [Insert total number of team members]-person team that values collaboration, communication, and community
• [Insert attractive description about office location]
• [Add a short, personalized note about the office]

Minimum Qualifications

• Experience in a fast-paced, customer-focused environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job functions; regular HIPAA training required; must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodations
• Prolonged sitting and working on a computer
• Must be able to lift up to 15 pounds
• Availability for periodic virtual or in-person training
• TB test required for all new hires, except in FL & TN

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, supporting over 3,000 doctors across 39 states and DC in more than 1,800 offices. Each supported office is community-specific, with supported doctors retaining clinical autonomy. Our shared goal is delivering high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal opportunity for all employees and applicants under applicable laws.