Dental Office Assistant

Heartland Dental; Newport News (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading dental support organization as a Dental Office Assistant. You will manage front office operations, greet patients, handle scheduling, and process insurance claims. This role offers competitive benefits and growth potential within a supportive environment.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Training

Unlimited Growth Potential

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Access to minimal PHI with mandatory HIPAA training.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front office duties: answering phones, checking mail and email.
• Handle insurance claims, follow-up, verification of benefits.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

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About the Role

Port Warwick Dental Arts is seeking a Business Assistant to join our team. As a Business Assistant, you will support our front office operations, including greeting patients, managing communication, scheduling, insurance processing, and partnering with our team to optimize office performance.

Why Heartland Dental?

We believe in fostering a supportive environment that encourages learning, teamwork, and puts patients first. Heartland Dental has been recognized as one of America’s Greatest Workplaces for Diversity in 2024 and has received a 5-star rating among 1.5 million companies.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies.
• Use Dentrix for scheduling and records management.
• Schedule and confirm appointments for providers.
• Handle insurance claims, follow-up, verification of benefits, and explain coverage.
• Post payments and manage accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement systems and improve office efficiency.

Benefits

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO.
• Comprehensive training and development opportunities.
• Stable career with unlimited growth potential in a company with over 20 years of industry experience.
• Access to on-demand Daily Pay.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimal PHI with mandatory HIPAA training and data safeguards.

Preferred Experience

• 1+ years in dental or medical settings.
• 1+ years handling insurance billing and accounts receivable.
• Experience with Dentrix or similar dental software.

Physical Requirements

• Ability to perform essential duties with or without accommodations.
• Sitting for extended periods, lifting up to 15 pounds, attending training sessions.
• TB test prior to employment, except in FL & TN.

About Heartland Dental

Heartland Dental is the largest dental support organization in the U.S., supporting over 3,000 doctors across 39 states. Our supported offices are community-focused, with doctors maintaining clinical autonomy, all committed to delivering high-quality care and experiences.

We are dedicated to diversity and inclusion, providing equal employment opportunities.