Dental Office Admin & Patient Experience Coordinator

Heartland Dental; Oliver Springs (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Training program

Daily Pay

Job summary

Heartland Dental is seeking a Business Assistant to join Dental Arts of Oliver Springs, TN. You’ll greet patients, manage front office duties, answer phones, and help create a welcoming, professional first impression.

You’ll use Dentrix for scheduling and records, schedule multi-provider appointments, file patient insurance claims, verify benefits, and post payments while monitoring accounts receivable. This role supports the business and clinical needs of the office, with opportunities for

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI and HIPAA training required; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail/email, communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims, verify benefits, explain coverage.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication skills

Organization skills

HIPAA training

Tools

Dentrix

Job description

Heartland Dental is seeking a Business Assistant to join Dental Arts of Oliver Springs, TN. You’ll greet patients, manage front office duties, answer phones, and help create a welcoming, professional first impression.

You’ll use Dentrix for scheduling and records, schedule multi-provider appointments, file patient insurance claims, verify benefits, and post payments while monitoring accounts receivable. This role supports the business and clinical needs of the office, with opportunities for