Dental Member Services Coordinator I — Patient Access

Native American Health Center, Inc.; Oakland (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salaries

PTO / sick leave

403(b) retirement plan

Medical, vision, dental insurance

Job summary

Native American Health Center in Oakland, CA is seeking a Dental Member Services Coordinator I to support front desk operations, scheduling, billing, and patient communications within the dental program.

You will work with EHR/Electronic Dental Records, verify insurance eligibility, collect payments, and coordinate recalls while ensuring HIPAA compliance and high-quality customer service. Saturday clinics rotate; full-time, union, non-exempt.

Qualifications

• Proficiency in Microsoft Office Suite and ability to type at least 30 wpm.
• Minimum one year of customer service experience with the public.
• TB and Physical clearance required before start date.
• Vaccination history is required prior to starting date.
• BLS/CPR certification must be obtained before start date and kept current.
• Ability to work on Saturdays as scheduled.

Responsibilities

• Welcome members in person and by phone with professional demeanor.
• Verify insurance eligibility and collect copayments at visits.
• Schedule and manage appointments, including recalls and cancellations.
• Scan and file forms into the EHR/EPM with accurate labeling.
• Respond to messages, faxes, and emails; forward to providers as needed.
• Handle cash and daily cash drawer reconciliations.

Skills

Customer service

Typing 30 wpm

Microsoft Office

Education

High School diploma

Associate degree or 2 years related experience

Tools

Microsoft Office Suite

Job description

Native American Health Center in Oakland, CA is seeking a Dental Member Services Coordinator I to support front desk operations, scheduling, billing, and patient communications within the dental program.

You will work with EHR/Electronic Dental Records, verify insurance eligibility, collect payments, and coordinate recalls while ensuring HIPAA compliance and high-quality customer service. Saturday clinics rotate; full-time, union, non-exempt.