Dental Treatment Coordinator & Front Desk

All Stone Services; Modesto (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Community Health Centers of America is seeking a compassionate Dental Treatment Coordinator & Front Desk Assistant to join our Sacramento dental clinic team. The role blends patient-facing duties with administrative and financial coordination to ensure clear explanations of treatment options and smooth clinic operations.

Responsibilities include greeting patients, presenting treatment plans with the dentist, verifying insurance, handling claims and pre-estimates, scheduling appointments, and

Qualifications

• Two years experience in dental treatment coordination required.
• Knowledge of CPT codes mandatory.
• Experience with dental management software.
• Proficiency in Microsoft Excel and Office suite.

Responsibilities

• Greet and check in/out patients with compassion and professionalism.
• Partner with dentist to present treatment plans and educate patients on benefits, insurance, and financial options.
• Verify insurance eligibility and manage submission of claims, pre-estimates and referrals.
• Schedule and confirm appointments for dental treatments.
• Handle incoming phone calls and coordinate with the dental team for smooth patient flow.
• Maintain accurate patient records compliant with HIPAA.
• Assist with inventory management and supplies.

Skills

Dental treatment coordination

Insurance verification

Financial presentation

HMO/Medi-Cal knowledge

Microsoft Excel

Office suite

Bilingual English & Spanish

Education

High school diploma or equivalent

Tools

Dental management software

Job description

Community Health Centers of America is seeking a compassionate, organized and knowledgeable Dental Treatment Coordinator & Front Desk Assistant to join their dental clinic team in Sacramento. We are a non-profit organization dedicated to providing top-tier care for every member of our community. Learn more at www.chcahealth.org.

The Treatment Coordinator is essential to providing exceptional patient care, coordinating treatment plans, and managing financial discussions with patients. This role involves a combination of patient-facing duties, administrative support, and financial coordination, ensuring that patients understand the treatment options and financial responsibilities while supporting efficient clinic operations. The Treatment Coordinator’s main responsibilities are to clearly explain treatment options to the patient, coordinate a treatment plan with the doctor and present it to the patient, and be knowledgeable about the treatment and timelines with the patient. This position will also cover the front desk to ensure a welcoming and efficient patient flow and compliant documentation.

• Experience in the dental field and knowledge of CPT codes is mandatory.***

Responsibilities

• Greet and welcome patients to the dental office with compassion and professionalism, assisting with check-in and check-out processes
• Partner with dentist to present treatment plans to patients, providing clear explanations and answering questions. Educate patients on benefits, insurance coverage and financial options. Help address financial barriers.
• Verify insurance eligibility and benefits and manage submission and follow-up of dental claims, pre-estimates and referrals.
• Schedule and confirm appointments for dental treatments
• Handle incoming phone calls
• Coordinate with dental team to ensure smooth patient flow and efficient treatment scheduling
• Maintain accurate patient records and update information timely to support treatment and billing consistent with HIPAA and requirements
• Assist with managing office inventory and ordering supplies

Join our team at the dental office as a Treatment Coordinator! In this role, you will play a crucial part in ensuring our patients receive the highest quality care by coordinating their treatment plans and providing exceptional customer service. If you have previous experience in a dental office, excellent communication skills, and a passion for helping others, we would love to hear from you.

Benefits

• Comprehensive health benefits: medical, dental, vision. life & voluntary
• Vacation, holiday & sick paid time off
• 401(k) w match
• Employee assistance program

Schedule

• 8 hour day shift
• Monday to Friday
• Weekends as needed

Requirements

• Two years experience in dental treatment coordinator required, 5 years preferred
• Strong knowledge of dental HMO and Medi-Cal dental plans, insurance verification, fee schedules and financial presentation
• Experience with dental management software and proficiency in MicroSoft Excel and Office suite
• Excellent communication and interpersonal skills to effectively interact with patients and dental team members
• Strong organizational skills with focus on accuracy, detail and multitasking
• High school diploma or equivalent
• Bilingual English and Spanish, Russian, Farsi or Pashto preferred