Dental Member Services Coordinator I: Patient Access Lead

Native American Health Center Inc; Oakland (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Competitive salaries

PTO or sick/vacation leave

403(b) retirement plan

Medical, vision, dental insurance

Job summary

Native American Health Center (NAHC) in Oakland, CA, seeks a Dental Member Services Coordinator I to join the dental team. You will handle welcoming members, scheduling, payments, and insurance verifications while supporting multiple EHR/EDR systems.

The role requires Saturday schedule rotation, strong customer service, and proficiency with Microsoft Office and dental practice management software.

Qualifications

• Proficiency in Microsoft Office Suite and typing 30 wpm.
• At least one year of public-facing customer service experience.
• TB and physical clearance required before start date.
• Vaccination history required before start date; BLS/CPR certification must be current.

Responsibilities

• Greet members and provide courteous, professional service in person and over the phone.
• Collect co-pays, inform on balances, and post payments to the member record.
• Schedule appointments and manage waitlists with updating workflows.
• Verify insurance eligibility at least two days before appointments.
• Scan and file forms into the EDR/EPM with accurate labeling.

Skills

Customer service

Typing 30 wpm

Multitasking

Education

Associate’s degree or 2 years of relevant experience

BLS/CPR certification

Tools

Microsoft Office Suite

EHR/Electronic Dental Records

Practice management system

Job description

Native American Health Center (NAHC) in Oakland, CA, seeks a Dental Member Services Coordinator I to join the dental team. You will handle welcoming members, scheduling, payments, and insurance verifications while supporting multiple EHR/EDR systems.

The role requires Saturday schedule rotation, strong customer service, and proficiency with Microsoft Office and dental practice management software.