Bilingual Member Services Coordinator II — Spanish

Native American Health Center, Inc.; Oakland (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO

403(b) retirement plan

Medical

Vision

Dental

Flexible spending

Life insurance

Job summary

Native American Health Center, Inc. seeks a Member Services Coordinator II (Spanish) to join the Member Services Department at the Oakland location. The role is full-time, 40 hours/week, 100% FTE, with union, non-exempt status.

Responsibilities include greeting members, scheduling, eligibility screening, and enrolling in public programs while coordinating private insurance benefits with providers. Experience with electronic health records and practice management systems is preferred, along with

Qualifications

• Associates Degree or 2 years’ experience as medical/dental receptionist or registrar.
• Fluency in English and Spanish required.
• Certified Enrollment Counselor or Certified Application Assistor required within 90 days of employment.
• Knowledge of clinical procedures and terminology.

Responsibilities

• Greet members in a courteous, professional manner and maintain a welcoming atmosphere.
• Schedule appointments and inform members of processes and procedures.
• Manage scheduling to maximize productivity and fill gaps.
• Register members in the PMS and update registration annually.
• Assist with member portal usage and education on portal functionality.
• Screen member eligibility for care coverage and enroll in eligible programs.
• Coordinate private insurance benefits with members and providers.
• Enter payer codes and manage payment statuses in the PMS.
• Assist with enrollment and program guidelines for public funding sources.

Skills

Fluency in English

Fluency in Spanish

Education

Associates Degree

Tools

Practice management system

Microsoft Office Suite

Job description

Native American Health Center, Inc. seeks a Member Services Coordinator II (Spanish) to join the Member Services Department at the Oakland location. The role is full-time, 40 hours/week, 100% FTE, with union, non-exempt status.

Responsibilities include greeting members, scheduling, eligibility screening, and enrolling in public programs while coordinating private insurance benefits with providers. Experience with electronic health records and practice management systems is preferred, along with