Dental Lab Front Office Coordinator

Wiand-Dental-Lab; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental

Vision

401K with Match

Job summary

Wiand Dental Lab in Scottsdale, AZ seeks a full-time Front Office Coordinator to be the face of our lab, handling front desk duties and coordinating client and vendor communications. You will manage calls, schedule same-day relines/repairs, process orders and invoices, and support workflow coordinators while delivering excellent service in a fast-paced environment.

Attention to detail, organization, and teamwork are essential to keep the dental lab running smoothly and to support our technical

Qualifications

• Experience in a dental lab or dental office setting.
• Strong customer service and communication abilities.
• Highly organized with attention to detail.

Responsibilities

• Answer client/vendor/patient calls and inquiries.
• Manage pick-ups/deliveries and coordinate drivers.
• Pack and invoice dental cases; ship and receive cases and supplies.
• Schedule and confirm same-day relines/repairs; track cases.
• Support workflow coordinators and provide client education.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Tools

Office software

Job description

Job Posting: Dental Lab Front Office Coordinator at Wiand Dental LabJob DescriptionWiand Dental Lab, a leader in providing top-quality dental prosthetics, is excited to announce an opening for a full-time Dental Lab Front Office Coordinator. This is a crucial role within our team, providing the first line of communication between our clients and our technical staff. This position is not a remote job and requires the candidate to be based at our main office to effectively manage all front office operations related to client and vendor interactions.The ideal candidate will be the face of our lab, handling both administrative and coordination duties to ensure our dental office runs smoothly and efficiently. This role demands a highly organized, detail-oriented professional who thrives in a fast-paced environment and possesses excellent communication and problem-solving skills. If you have experience in a dental lab or office environment and are seeking to enhance your career in a thriving and supportive setting, we encourage you to apply.Duties and ResponsibilitiesFielding client/vendor/patient phone calls including questions and requests, handling as much up front as possible.Managing client case pick-ups and deliveries including dispatch for our delivery drivers.Packing and invoicing dental cases.Shipping and receiving of cases, supplies, etc.Ordering teeth and maintaining inventory.Scheduling and confirming our same day service options (relines/repairs).Gathering and attaching case information.Following up on pending or on-hold cases.Working with workflow and surgery coordinators to accommodate client requests.Educating clients by answering their questions and providing support materials as needed.Cross-training/backing-up workflow and surgery coordinators.RequirementsProven experience in a dental lab or dental office setting.Excellent understanding of dental prosthetics.Strong customer service skills and the ability to engage with clients effectively.High level of attention to detail.Ability to solve problems swiftly and efficiently.Excellent organizational and time management skills.Capability to work under pressure in a fast-paced environment.Strong communication skills, both verbal and written.Proficiency in using office software and communication tools.In addition to being a part of an amazing team, Benefits include:PTO for holidays/vacation/personalMedical (employer contributes)DentalVision401K with MatchSend your resume for a new and exciting experience in dental!