Dental Lab Front Office Coordinator

Wiand Dental Lab; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO for holidays/vacation/personal

Medical (employer contributes)

Dental

Vision

401K with Match

Job summary

Wiand Dental Lab in Scottsdale is seeking a full-time Dental Lab Front Office Coordinator to serve as the face of our lab, handling client and vendor communications and coordinating front office tasks.

The role requires excellent organization, strong written and verbal communication, and the ability to work under pressure in a fast-paced environment while ensuring accurate invoicing, scheduling, and order tracking.

Qualifications

• Proven experience in a dental lab or dental office setting.
• Excellent understanding of dental prosthetics.
• Strong customer service and communication skills.
• High attention to detail and organizational abilities.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with standard office software and tools.

Responsibilities

• Fielding client/vendor/patient calls and handling requests.
• Managing case pickups, deliveries, and driver dispatch.
• Invoicing, packing, and shipping dental cases.
• Ordering materials and maintaining inventory.
• Scheduling same-day service options (relines/repairs).
• Attaching case information and following up on holds.
• Collaborating with workflow and surgery coordinators.
• Providing client education and support materials.

Skills

Customer service

Attention to detail

Organization

Communication

Problem-solving

Scheduling

Tools

Office software

Job description

Job Posting: Dental Lab Front Office Coordinator at Wiand Dental Lab

Job Description

Wiand Dental Lab, a leader in providing top-quality dental prosthetics, is excited to announce an opening for a full-time Dental Lab Front Office Coordinator. This is a crucial role within our team, providing the first line of communication between our clients and our technical staff. This position is not a remote job and requires the candidate to be based at our main office to effectively manage all front office operations related to client and vendor interactions.The ideal candidate will be the face of our lab, handling both administrative and coordination duties to ensure our dental office runs smoothly and efficiently. This role demands a highly organized, detail-oriented professional who thrives in a fast-paced environment and possesses excellent communication and problem-solving skills. If you have experience in a dental lab or office environment and are seeking to enhance your career in a thriving and supportive setting, we encourage you to apply.

Duties and Responsibilities

• Fielding client/vendor/patient phone calls including questions and requests, handling as much up front as possible.
• Managing client case pick-ups and deliveries including dispatch for our delivery drivers.
• Packing and invoicing dental cases.
• Shipping and receiving of cases, supplies, etc.
• Ordering teeth and maintaining inventory.
• Scheduling and confirming our same day service options (relines/repairs).
• Gathering and attaching case information.
• Following up on pending or on-hold cases.
• Working with workflow and surgery coordinators to accommodate client requests.
• Educating clients by answering their questions and providing support materials as needed.
• Cross-training/backing-up workflow and surgery coordinators.

Requirements

• Proven experience in a dental lab or dental office setting.
• Excellent understanding of dental prosthetics.
• Strong customer service skills and the ability to engage with clients effectively.
• High level of attention to detail.
• Ability to solve problems swiftly and efficiently.
• Excellent organizational and time management skills.
• Capability to work under pressure in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Proficiency in using office software and communication tools.

Benefits include:

• PTO for holidays/vacation/personal
• Medical (employer contributes)
• Dental
• Vision
• 401K with Match