Dental Lab Front Office Coordinator — Client & Ops Lead

Wiand Dental Lab; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO for holidays/vacation/personal

Medical (employer contributes)

Dental

Vision

401K with Match

Job summary

Wiand Dental Lab in Scottsdale is seeking a full-time Dental Lab Front Office Coordinator to serve as the face of our lab, handling client and vendor communications and coordinating front office tasks.

The role requires excellent organization, strong written and verbal communication, and the ability to work under pressure in a fast-paced environment while ensuring accurate invoicing, scheduling, and order tracking.

Qualifications

• Proven experience in a dental lab or dental office setting.
• Excellent understanding of dental prosthetics.
• Strong customer service and communication skills.
• High attention to detail and organizational abilities.
• Ability to work under pressure in a fast-paced environment.
• Proficiency with standard office software and tools.

Responsibilities

• Fielding client/vendor/patient calls and handling requests.
• Managing case pickups, deliveries, and driver dispatch.
• Invoicing, packing, and shipping dental cases.
• Ordering materials and maintaining inventory.
• Scheduling same-day service options (relines/repairs).
• Attaching case information and following up on holds.
• Collaborating with workflow and surgery coordinators.
• Providing client education and support materials.

Skills

Customer service

Attention to detail

Organization

Communication

Problem-solving

Scheduling

Tools

Office software

Job description

Wiand Dental Lab in Scottsdale is seeking a full-time Dental Lab Front Office Coordinator to serve as the face of our lab, handling client and vendor communications and coordinating front office tasks.

The role requires excellent organization, strong written and verbal communication, and the ability to work under pressure in a fast-paced environment while ensuring accurate invoicing, scheduling, and order tracking.