Dental Lab CX Pro — Live Clinician Support (Germany)

Dandy; United States; Remote; USD 50,000 - 73,000; Full time

Benefits offered by this job

Healthcare

Dental coverage

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is expanding globally and building the operating system for dental offices. This role focuses on Customer Experience for Dental Lab Technicians in Germany, delivering real-time clinical support and guiding clinicians on case designs using digital tools.

You will collaborate with doctors to refine treatments, troubleshoot workflows, and translate feedback into production outcomes while maintaining exceptional customer service and timely support.

Qualifications

• 3+ years as a dental technician
• 2+ years in 3Shape CAD/CAM design (Implant, Crown & Bridge)
• Strong knowledge of digital dental workflows and tools
• Able to learn dental design platforms quickly
• Experience in customer-facing lab roles preferred
• Excellent verbal and written communication

Responsibilities

• Collaborate with doctors in real-time to refine case designs
• Provide live clinical support via phone, chat, and video
• Facilitate cross-functional communication between doctors and lab teams

Skills

Dental Technician experience

3Shape CAD/CAM

Digital dental workflows

Customer-facing support

Verbal and written communication

Independent problem-solving

Fast-paced/digital lab environment

Tools

3Shape CAD/CAM

Job description

Dandy is expanding globally and building the operating system for dental offices. This role focuses on Customer Experience for Dental Lab Technicians in Germany, delivering real-time clinical support and guiding clinicians on case designs using digital tools.

You will collaborate with doctors to refine treatments, troubleshoot workflows, and translate feedback into production outcomes while maintaining exceptional customer service and timely support.