Clinical Support Expert (Fully Remote)

Dandy; United States; Remote; USD 79,000 - 101,000; Full time

Job summary

Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Our team resolves complex clinical inquiries, manages trusted calls, and serves as the primary escalation point for inbound clinical support across phone, chat, video, and email.

Based in Germany and deeply fluent in German and English, we seek experienced professionals with 5+ years in a high-volume lab and 3+ years in digital dental design to coach others and contribute to

Qualifications

• Fluent in German and English with clinical and CAD/CAM expertise.
• 5+ years in a high-volume lab and 3+ years in digital dental design.
• Based in Germany with a customer-focused mindset and coaching experience.

Responsibilities

• Resolve complex clinical inquiries and time-sensitive escalations from frontline agents and cross-functional teams.
• Manage booked calls to advise on complex, practice-level case issues.
• Serve as the primary escalation point for inbound clinical support tickets via phone, chat, video, and email.
• Perform QA reviews to ensure clinical accuracy and adherence to procedures.
• Coach new hires and provide specialized clinical training.
• Create and update Knowledge Base articles, including German-language localization.

Skills

German language

English language

clinical expertise

3Shape CAD/CAM

Job description

• Resolve complex clinical inquiries and time-sensitive escalations from frontline agents and cross-functional teams.
• Manage booked calls to advise on complex, practice-level case issues.
• Serve as the primary escalation point for inbound clinical support tickets via phone, chat, video, and email.

Quality Assurance and Training Leadership:

• Perform QA reviews to ensure clinical accuracy and adherence to standard operating procedures.
• Act as a Subject Matter Expert to coach new hires and provide specialized clinical training.
• Create and update Knowledge Base articles, including German-language localization.

What We're Looking For:

• Fluent in German and English with deep clinical and 3Shape CAD/CAM expertise.
• Minimum 5+ years in a high-volume lab setting and 3+ years in digital dental design.
• Based in Germany with a customer-focused mindset and experience training and coaching others.

Dandy

Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.