Dental Lab CX Tech UK — Real-time Clinician Support

United States Digital Space LLC; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health support

Retirement savings

Paid time off

Job summary

United States Digital Space LLC is seeking a skilled Customer Experience Lab Technician to join our expanding digital dental lab network. You will apply deep dental lab expertise to support clinicians on critical tasks like patient scanning, case prep, and design modifications, ensuring quality outcomes and exceptional doctor experiences.

You will collaborate with doctors in real-time to refine case designs, provide live technical support via phone, chat, and video, and translate clinical

Qualifications

• 3+ years in a dental technician role.
• 2+ years of 3Shape CAD/CAM design experience (Implant and Crown & Bridge).
• Ability to learn and navigate dental design platforms quickly.
• Excellent verbal and written communication with clinicians.

Responsibilities

• Collaborate on treatment plans with doctors in real-time to refine case designs.
• Provide live clinical support via phone, chat, and video to clinicians.
• Facilitate cross-functional communication between doctors and lab teams.

Skills

Customer service

Communication skills

Relationship-building

Tools

3Shape CAD/CAM design

Job description

United States Digital Space LLC is seeking a skilled Customer Experience Lab Technician to join our expanding digital dental lab network. You will apply deep dental lab expertise to support clinicians on critical tasks like patient scanning, case prep, and design modifications, ensuring quality outcomes and exceptional doctor experiences.

You will collaborate with doctors in real-time to refine case designs, provide live technical support via phone, chat, and video, and translate clinical