Dental Lab Customer Relations Specialist

National Dentex; Heber Springs (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

National Dentex's Green Dental Lab in Heber Springs, AR seeks a full-time Customer Service Relations professional to bridge accounts and lab technicians, advise on case design, and support doctors with treatment planning. The role emphasizes communication, accuracy, and collaboration with the lab team.

You will engage in ongoing education, participate in case discussions for quality and efficiency, and help maintain strong Lab/Doctor relationships while supporting day-to-day operations.

Qualifications

• Must read, write, speak and understand English.
• Strong attention to detail and accuracy.
• Technical skills to handle doctor concerns/complaints.
• Patience in dealing with potentially frustrating situations.
• Proficient with various computer programs.
• Able to work well with technical laboratory staff.

Responsibilities

• Act as liaison between accounts and laboratory technicians on design, times, or other concerns.
• Perform dental procedures when requested by laboratory upper management.
• Evaluate dental cases in the lab as needed by accounts or case difficulties.
• Participate in continuing education courses or seminars as needed.
• Work with technicians to critique or assist with case design for function and aesthetics.
• Assist doctors on treatment plans for implant or other cases.

Skills

English proficiency

Attention to detail

Computer skills

Interpersonal skills

Lab coordination

Patience

Education

High school diploma or GED

Job description

National Dentex's Green Dental Lab in Heber Springs, AR seeks a full-time Customer Service Relations professional to bridge accounts and lab technicians, advise on case design, and support doctors with treatment planning. The role emphasizes communication, accuracy, and collaboration with the lab team.

You will engage in ongoing education, participate in case discussions for quality and efficiency, and help maintain strong Lab/Doctor relationships while supporting day-to-day operations.