Customer Service Relations

National Dentex; Heber Springs (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

National Dentex's Green Dental Lab in Heber Springs, AR seeks a full-time Customer Service Relations professional to bridge accounts and lab technicians, advise on case design, and support doctors with treatment planning. The role emphasizes communication, accuracy, and collaboration with the lab team.

You will engage in ongoing education, participate in case discussions for quality and efficiency, and help maintain strong Lab/Doctor relationships while supporting day-to-day operations.

Qualifications

• Must read, write, speak and understand English.
• Strong attention to detail and accuracy.
• Technical skills to handle doctor concerns/complaints.
• Patience in dealing with potentially frustrating situations.
• Proficient with various computer programs.
• Able to work well with technical laboratory staff.

Responsibilities

• Act as liaison between accounts and laboratory technicians on design, times, or other concerns.
• Perform dental procedures when requested by laboratory upper management.
• Evaluate dental cases in the lab as needed by accounts or case difficulties.
• Participate in continuing education courses or seminars as needed.
• Work with technicians to critique or assist with case design for function and aesthetics.
• Assist doctors on treatment plans for implant or other cases.

Skills

English proficiency

Attention to detail

Computer skills

Interpersonal skills

Lab coordination

Patience

Education

High school diploma or GED

Job description

Green Dental Lab-225
Heber Springs, AR 72543, USA

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Green Dental Lab in Heber Springs, AR for a Full Time Customer Service Relations.

The regular hours for this position are 8:00 a.m. to 5:00 p.m. Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
• Perform dental procedures when so requested or required by laboratory upper management.
• Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
• Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
• Work with technicians to critique or assist with design of cases for function and aesthetics.
• Assist doctors on treatment plans for implant or other type cases.
• Represent laboratory at trade shows, study groups, seminars or other functions as requested by management.
• Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
• Assist accounts on-site operatory with difficult cases or patients.
• Review case critic forms and discuss with accounts and appropriate lab personnel to eliminate problems.
• Call new accounts to identify preferences and establish an initial Lab/Dr. relationship.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Attention to detail and accuracy
• Technical Skills to handle doctor concerns/complaints
• Patience in dealing with potentially frustrating situations
• Proficient with various computer programs
• Ability to work well with technical laboratory staff

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Technical skills in a variety of dental lab areas
• 5-10 years of digital dental experience
• Customer service or sales experience preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Self-Starter

Inspired to perform without outside help

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Education

High School or Equivalent or better.

Experience

5-10 years of digital dental experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.