Dental Customer Experience & Growth Specialist

Modern Dental Laboratories; Livermore (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Life insurance

Disability insurance

401(k)

Vacation & holidays

Flexible hours

Job summary

MicroDental Laboratories is a leading dental lab group seeking a Customer Experience Specialist to drive orders and grow a defined territory. The role emphasizes digital support, strong communication, and a solutions mindset across labs and partners.

Ideal candidates have 3+ years in dental sales or related roles, excellent time management, and the ability to multitask with limited supervision. Flexible hours and extensive benefits are offered to support performance.

Qualifications

• 3+ years experience in a dental profession preferred
• Experience in sales or telephonic sales
• Excellent time management and organizational skills
• Ability to multitask with limited supervision
• Strong relationship-building and networking skills
• Self-starter with initiative and solution mindset

Responsibilities

• Retain and increase orders from existing and potential customers within an assigned geographical territory
• Increase customer satisfaction—emphasis on digital support, using communication and telephone skills, email and virtual communication experience, and a solutions mindset
• Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
• Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
• Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
• Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
• Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
• All other duties as assigned or as otherwise required
• Excellent computer knowledge and telephone skills, digital scan review preferred

Skills

Communication skills

Telephone skills

Digital adoption

Self-motivation

Microsoft Office

HubSpot

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Hubspot

Job description

MicroDental Laboratories is a leading dental lab group seeking a Customer Experience Specialist to drive orders and grow a defined territory. The role emphasizes digital support, strong communication, and a solutions mindset across labs and partners.

Ideal candidates have 3+ years in dental sales or related roles, excellent time management, and the ability to multitask with limited supervision. Flexible hours and extensive benefits are offered to support performance.