Customer Success Specialist - Dental Lab

Paycom - ATS; Palm Bay (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k with company match

Paid Time Off (PTO)

Paid holidays

Ongoing training and professional dev.

Job summary

Midwest Dental Arts is seeking a Customer Success Representative to provide outstanding day-to-day support from onboarding through long-term partnerships. You will be the voice of the customer, coordinating with internal teams to resolve issues and promote our brand products and services.

The role involves handling inquiries, managing CRM records, and identifying cross-sell opportunities, helping drive customer satisfaction and revenue growth in a fast-paced lab environment.

Qualifications

• 2 years of experience in customer service or inside sales.
• Excellent communication, listening and problem-solving skills.
• Knowledge of Dental lab processes and terminology preferred but not required.

Responsibilities

• Serve as main contact for assigned accounts.
• Respond to inquiries regarding case status, pricing, billing and product information.
• Coordinate with internal teams to resolve issues and ensure timely, accurate case completion.
• Record and manage interactions in CRM and case management systems.

Skills

Customer service

Inside sales

Communication

Problem solving

Tools

Magic Touch

iCortica

CRM systems

Job description

Midwest Dental Arts is seeking a Customer Success Representative to provide outstanding day-to-day support from onboarding through long-term partnerships. You will be the voice of the customer, coordinating with internal teams to resolve issues and promote our brand products and services.

The role involves handling inquiries, managing CRM records, and identifying cross-sell opportunities, helping drive customer satisfaction and revenue growth in a fast-paced lab environment.